How reliant is your business on the skills of one or two experienced individuals?
We are all familiar with Doris or Albert, the 'font of all knowledge' in the export department. They have been processing export documentation for 30 years or more and what they don't know about certificates of origin, EUR1 forms or Bills of Exchange can be written on the back of a very small postage stamp.
The question to be asked is..... what happens when Doris or Albert decide to go on holiday, fall ill or even (when the time is right for them or the business....) retire?
Are you absolutely confident that you know where to look for examples of those previous Letters of Credit? How to fill in the paperwork? Who to speak to at the bank, freight forwarder or customs?
If not, it may make perfect business sense to invest in training for your key people to spread the knowledge.
Call us on 0800 043 4052 to see how MJ Hayward Associates Ltd can increase the international trade skills of your key people. Visit our website for further information:
http://www.mjhayward.co.uk
